The Cult of The Customer
Create an Amazing Customer Experience That Turns
Satisfied Customers into Customer Evangelists
by Shep Hyken

A new customer service book by Shep Hyken, customer service expert and speaker, featuing customer service, loyalty and amazement strategies.
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The Cult of the Customer by Shep Hyken

A Wall Street Journal and USA Today Bestseller

This is a book that you and everyone you work with needs to read,
study, discuss and embrace.  It is your guide to creating an amazing
customer experience that turns satisfied customers into customer

Hardback: 256 Pages
Published by Wiley
Retail $21.95

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from Shep Hyken and he will sign your book.  

You will also receive a free one-year subscription to Shep's Weekly
Insights (value: $19.95), a copy of some of Shep's favorite articles and
more.  Be sure to let us know if you want the book personalized to
you and/or a friend.

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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222  ||

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