The Cult of The Customer
Create an Amazing Customer Experience That Turns
Satisfied Customers into Customer Evangelists
by Shep Hyken

A new customer service book by Shep Hyken, customer service expert and speaker, featuing customer service, loyalty and amazement strategies.
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Meet the Author: Shep Hyken

Shep Hyken, CSP, CPAE is the Chief Amazement Officer (CAO) of
Shepard Presentations.  As a speaker and author with an expertise
in customer service, Shep works with companies and organizations
who want to build loyal relationships with their customers and
employees. His articles have been read in hundreds of publications.  
In addition to
The Cult of the Customer, he is the author of Moments
of Magic®
, The Loyal Customer, and The Amazement Revolution.
He is also the creator of
The Customer Focus™ program, which
helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations, LLC and since then
has worked with hundreds of clients ranging from Fortune 100 size
organizations to companies with less than 50 employees. Some of
his clients include American Airlines, AAA Anheuser-Busch, AT&T,
AETNA, Abbott Laboratories, American Express - and that’s just a
few of the A’s!

Shep Hyken’s most requested programs focus on customer service,
customer loyalty, internal service, customer relations and the
customer experience.  He is known for his high-energy
presentations, which combine important information with
entertainment (humor and magic) to create exciting programs for his

(CPAE, or the Council of Peers Award for Excellence, is the National
Speakers Association’s Speaker Hall of Fame award for lifetime
achievement in the area platform/speaking excellence.  CSP is the
international designation for Certified Speaking Professionals and is
awarded to individuals for certain achievements and education in
the speaking profession.)

Learn more about Shep at:

Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222  ||

Copyright ©2011 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC